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Advanced Features 7-23
MA4000 Installation Manager User Guide - Revision 6
Automated Call Distribution (ACD) Tab
The ACD tab is used to configure the ACD system to connect large
amounts of incoming calls automatically to groups composed of ACD
agent positions. These calls are processed in the order of their arrival,
and are distributed evenly among the ACD agent positions in order to
optimize personnel and save cost. See Figure 7-20.
Figure 7-20
Advanced Features - ACD Tab
You can disable the Automated Call Distribution by selecting the
Disable ACD (Automated Call Distribution) check box.
•Edit butt
on
When you select a OP Code Key, then click the Edit bu
tton,
Figure 7-21 displays.
IMPORTANT
Information entered in the fields on the Automated Call Distribution (ACD) tab are
for Phase 1 installations only.
NOTE
The ACDP software must first be installed in order to use this feature. The
Installation Manager is currently not assigning the ACD database (i.e., Splits, CCVs,
etc.), only the System Data.
- Installation Manager 1
- Liability Disclaimer 2
- Contents 3
- Project Information 4-1 4
- Hardware Information 5-1 4
- Contents iii 5
- Reports 12-1 6
- Productivity Features 13-1 6
- Figure Title Page 7
- Figures vii 9
- Figures ix 11
- Table Title Page 13
- Introduction 15
- How This Guide is Organized 16
- Introduction 1-3 17
- 1-4 Introduction 18
- Getting Started 19
- Minimum Recommended 20
- Getting Started 2-5 23
- Figure 2-3 23
- 2-6 Getting Started 24
- Figure 2-4 24
- (SV7000 MPS Only) 25
- Step-by-Step Procedure 26
- Graphical User Interface 29
- Figure 3-2 30
- Selecting 31
- List Box Sorting 32
- Startup Dialog 33
- Projects Tab 34
- Create Project Wizard 35
- Figure 3-15 39
- Figure 3-16 40
- Figure 3-17 41
- Click the Next bu 42
- Click the Finish 43
- •Import button 44
- Figure 3-21 displays 44
- Templates Tab 47
- Pull-Down Menus 50
- Tools Menu 51
- Registration Wizard 57
- Figure 3-36 58
- Figure 3-38 60
- Figure 3-42 64
- License Verification Tool 67
- Clipboard 67
- Network Manager 68
- Help Menu 69
- Primary Sections 70
- Project Information 71
- Company Organization Tab 73
- Figure 4-3 74
- Edit Location 74
- Figure 4-4 75
- New Location 75
- Organization section 77
- Figure 4-10 79
- Tasks Tab 80
- In order to use the Ed 81
- Figure 4-13 82
- Edit Date - General 82
- Phased Installation Tab 84
- Hardware Information 87
- Connect Type section 89
- Test button 90
- Setup IP... button 90
- Figure 5-3 91
- Figure 5-4 92
- Figure 5-5 93
- New button 95
- Media Gateway Setup button 99
- •Setup button 99
- Figure 5-13 displays 101
- Figure 5-13 102
- IMPORTANT 104
- Voice Mail Tab 106
- Voice Mail System 107
- Exchange Information 108
- Active DIrectory Information 108
- Voice Mail Station Ports 108
- Edit button 109
- Delete button 109
- Move Up and Move Down buttons 109
- Security Tab 110
- Terminal/Equipment Security 111
- System Information 113
- Station Range section 114
- Description field 114
- Subline section 114
- Office Code section 115
- Reserved Stations section 115
- Figure 6-5 117
- Access Codes Tab 118
- Speed Calling Tab 120
- Advanced Features 123
- System Features (ASYD) Tab 124
- Defaults button 125
- Feature Restrictions Tab 127
- •Edit button 128
- Advanced Features 7-7 129
- Figure 7-5 129
- 7-8 Advanced Features 130
- Figure 7-6 130
- Route Restrictions Tab 131
- Figure 7-9 134
- Edit RSC - Night Tab 134
- Figure 7-10 135
- Figure 7-11 136
- Figure 7-12 137
- Figure 7-13 138
- Edit Route Toll Restriction 138
- Least Cost Routing (LCR) Tab 139
- • Delete button 149
- Monitor Number Tab 150
- Figure 7-27 151
- Monitor Number - New or Edit 151
- User Assignments 153
- User Assignments 8-5 157
- Location field 158
- Phone Model field 158
- Button Template field 159
- Macro Description TEC 160
- 8-10 User Assignments 162
- Figure 8-11 162
- Field Options 164
- Key Preferences 164
- Soft Key 165
- 8-14 User Assignments 166
- Figure 8-14 166
- Station Range Type field 167
- Call Forward field 168
- Option Description 169
- Voice Mail Template 170
- User Assignments 8-19 171
- Figure 8-19 171
- Group Memberships section 172
- Pickup field 172
- User Assignments 8-21 173
- Figure 8-21 173
- 8-22 User Assignments 174
- Figure 8-22 174
- Select Users 174
- User Assignments 8-23 175
- Figure 8-23 175
- Hunt Fields 176
- Hunt (Circular/Pilot) 176
- User Assignments 8-25 177
- Figure 8-24 177
- 8-26 User Assignments 178
- Figure 8-25 178
- User Assignments 8-27 179
- Figure 8-26 179
- Secretary Option 179
- Hunt (UCD) 180
- Misc Section 181
- Jack ID field 181
- Old Phone Number field 181
- User Assignments 8-31 183
- Table 8-5 Phone Adapters 183
- Figure 8-30 183
- 8-32 User Assignments 184
- Figure 8-31 184
- Import button 185
- 8-37 displays 189
- 8-40 User Assignments 192
- Figure 8-39 192
- Save As - Export Users 192
- • Pickup Group Name 193
- • Hunt Group Name 193
- •Jack ID 193
- •Old Phone Number 193
- •Update Wizard button 194
- User Assignments 8-43 195
- Figure 8-42 195
- Figure 8-44 displays 196
- User Assignments 8-45 197
- Figure 8-44 197
- Click the Finish button 198
- Group Assignments 199
- • Edit Pickup Group 200
- Group Assignments 9-3 201
- Figure 9-3 201
- Group Assignments 9-5 203
- Figure 9-5 203
- 9-6 Group Assignments 204
- Figure 9-6 204
- 9-8 Group Assignments 206
- Figure 9-8 206
- Group Assignments 9-9 207
- Figure 9-9 207
- Figure 9-10 208
- Figure 9-11 209
- Circuit Card Assignments 211
- REFERENCE 218
- Install 11-3 219
- Figure 11-3 219
- 11-6 Install 222
- Figure 11-7 222
- Installing SV7000 Flash Card 222
- 11-12 dis 225
- Install 11-11 227
- Figure 11-12 227
- Upload Data to System 227
- 11-12 Install 228
- Figure 11-13 228
- Voice Mail Server Setup 228
- Install 11-13 229
- Figure 11-14 229
- Installation Complete 229
- 11-14 Install 230
- Figure 12-1 231
- Reports - General Tab 231
- General Tab Reports 232
- Technical Tab Reports 232
- DESI Label Reports 232
- Reports 12-3 233
- 12-4 Reports 234
- Productivity Features 235
- Configuration Tab 236
- Figure 13-1 237
- Tools Tab - Configuration 237
- UC Suite - MA4000 Manager 238
- Field Description 239
- Figure 13-3 240
- View Status Example 240
- Location Diversity 241
- Location Diversity - FCCS Tab 242
- See Figure 13-7 243
- Figure 13-7 244
- Figure 13-10 250
- Figure 13-12 253
- Figure 13-13 254
- Figure 13-14 255
- Location Diversity - ADVF Tab 257
- Figure 13-18 261
- Management Tab 262
- Diagnostic Tab 264
- Maintenance Tab 265
- NEC Unified Solutions, Inc 268
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